Our apologies if you are not receiving our email newsletter as you expected. And apologies that this might get rather technical… but the fix is unfortunately in your hands, not ours. The cause is almost always your local or institutional spam filters.
Here are the steps to take:
Start by checking the “spam” or “junk” folder in your email program, on your phone, laptop or desktop. If you find the missing emails there, the issue is your own local spam settings and you should be able to whitelist our servers yourself.
Be sure to add the email addresses, email@example.com and firstname.lastname@example.org to your “safe senders.” (If you can, simply whitelist the whole eduvation.ca domain.)
Outlook: Click “junk email options” under “delete”, click “safe senders” and “add” the email address.
Outlook.com: Click the “settings” icon, then “more mail settings,” “safe and blocked senders,” then add the domain to the list of “safe senders” and “safe mailing lists.”
iOS: Press and hold the email address and select “add to contacts” or “create new contact”
Gmail: Go to contacts.google.com and click “add contact” at the bottom right of the screen, or click on the “settings” icon, then “filters,” and then create a new filter to “never send to spam” emails from the email address.
Android: Open the Contacts app, tap “add new contact,” and enter the email address.
MacOS: In the Mail app, select Mail\Preferences, and add a “rule” to move messages from the email address to mailbox “inbox”.
If you are not finding our emails in your spam filter, next you should email Ken to confirm that you are on the newsletter list, and that issues have been sent to you recently. If you have forwarded an issue to someone else, they might have inadvertently clicked on the “unsubscribe” link at the bottom of the email. Or perhaps you were on vacation so long that the Mailchimp servers misinterpreted your autoresponses as a “hard bounce.”
If the deliverability issue isn’t #1 or #2 above, then the issue is more likely campus-wide at your institution. (It can sometimes be automatically flagged as spam, if multiple people get the same email simultaneously.)
This is where you need to contact your campus IT department for assistance whitelisting the servers in question. (You may wish to send them to this page for detailed information.)
In addition to whitelisting the eduvation.ca domain, they may need to whitelist the Mailchimp servers we use to manage the newsletter list. We use Mailchimp to minimize deliverability issues: they send more than 20 billion emails each month, and have been in business since 2001 because they have strict protections in place against spammers.
Their email servers are currently located at IP addresses 184.108.40.206/20, 220.127.116.11/18, and 18.104.22.168/16 – but Mailchimp tech support maintains an updated list here.
While you are waiting for ITS to resolve the issue, you could consider subscribing again using a personal email address (such as Gmail).
Thank you for your persistence!
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